Return Policy

Return Policy

 

At Noelle Maison, we want you to feel confident with every purchase. If for any reason you are not completely satisfied with your order, we offer a clear and straightforward return process. Please review the information below to ensure your return request can be processed successfully.

 

 

Section 1 – Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

 

  • The item must be returned in its original condition, including any packaging, tags, and accessories that came with the product.

  • The product must not show signs of excessive wear, damage, or alteration beyond normal inspection.

  • Items that require hygienic handling must be returned clean and in appropriate condition.

  • If an item arrives damaged or defective, please notify us as soon as possible.

 

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Once the returned item has been received and inspected, returns are typically processed within 7 business days.

We reserve the right to decline a return if the item shows signs of improper use, damage, or handling beyond normal inspection.

 

 

Section 2 – Items Purchased in Multiple Sizes

To reduce unnecessary returns and support responsible purchasing practices, orders containing the same product in multiple sizes purchased during a promotional sale may not be eligible for a full refund.

We strongly recommend reviewing our size charts carefully before placing an order. If you need help choosing the correct size, our customer support team is happy to assist you before you complete your purchase.

If you believe this policy affects your order, please contact us before initiating a return so we can help find a suitable solution.

 

 

Section 3 – How to Request a Return

If your order meets the return conditions above, please follow these steps:

 

  1. Send an email to info@noellemaison.com

  2. Include the following information in your message:

  • Your order number

  • The reason for your return request

  • A photo of the product if it is damaged or defective

  • Your full name

  • Your shipping address

 

After reviewing your request, our team will provide detailed return instructions, including the appropriate return address.

Please note the following important instructions:

  • Do not return items to the sender’s address listed on the package.

  • Use a shipping method that provides tracking information.

  • We are not responsible for returns that are lost during transit.

 

 

 

Section 4 – Refunds

Refunds are issued after the returned item has been received and inspected.

If your return is approved:

  • The refund will be processed to the original payment method used for the purchase.

  • You will receive a confirmation email once the refund has been completed.

  • Please allow several business days for the refund to appear in your account depending on your payment provider.

 

 

 

Section 5 – Order Cancellation


Requesting a Cancellation

Orders may be canceled before they have been processed for shipping.

Because our order system begins processing orders shortly after they are placed, cancellation requests must be submitted as quickly as possible.

To request a cancellation, please contact us at:

info@noellemaison.com

Our team will review the order status and confirm whether cancellation is still possible.

 

 

Section 6 – Orders Already in Transit

If your order has already been shipped, cancellation will no longer be possible. In this case, you may return the item once it has been delivered by following the return procedure described above.

 

 

Section 7 – Refunds After Cancellation

If a cancellation request is approved, any payments received will be refunded using the original payment method. Refunds are typically processed within 14 days after confirmation of the cancellation, or after the returned items have been received if a return is required.

 

 

Section 8 – Additional Information

To provide unique designs and a curated selection of products, returns may be processed through our designated fulfillment partners.

Customers are responsible for ensuring that returned items are shipped using a tracked shipping method and that any necessary shipping requirements are properly followed.

If you have any questions regarding returns, refunds, or exchanges, our support team is always happy to assist you.

Contact us at:

info@noellemaison.com